Shipping & Returns

Local Delivery

We offer complimentary delivery for full case orders (12 bottles or more) every week to parts of the Triangle and Triad and once per month to Wilmington and New Bern. Please note that you must explicitly request delivery at the time of purchase. Otherwise, to schedule a delivery please call us at 919-787-4290 or email charlotte@westgatewinestore.com.

For orders of less than one case, we will apply a separate $10 delivery fee. We may need to collect credit card information from you to manually process the delivery charge.

Our local delivery schedule is as follows:

MONDAY - Durham, Chapel Hill, Carrboro
TUESDAY** - Charlotte, Concord, Cornelius, Davidson, Mooresville, Denver
WEDNESDAY - Greensboro, High Point, Winston-Salem
THURSDAY - Raleigh, Cary, Apex

** First and third Tuesday of each month.

Shipping

Shipping rates by destination via Ground service:

Within North Carolina: $25 per case / $18 per half-case
East Coast: $33 per case / $22 per half-case
Midwest and Gulf States: $43 per case / $23 per half-case
West Coast: $47 per case / $29 per half-case

Please note that we do not ship to all states. For any questions regarding shipping, please contact us at 919-787-4290.

Note that the rates above are for Ground service which is a 2-6 business day transit depending on your location. Most orders are shipped within one week of purchase unless explicitly requested. We generally do not ship on Thursday or Friday. Please contact us to learn about expedited shipping options.

Once your order ships, you will receive an email with a FedEx tracking number. You can use this tracking number to track your shipment and view its estimated delivery date at any time. You can also visit fedex.com/us/delivery to manage your shipments, sign up for shipping updates and notifications, and redirect your shipments to a FedEx holding facility.

All shipments containing alcohol require the signature of an adult aged 21+ upon delivery. If an adult is not available to sign for your shipment, FedEx will make two further delivery attempts. If after three delivery attempts you are still not available or do not make alternative arrangements with FedEx to receive the package, your shipment will be returned to us. While we're happy to work with you to try to schedule shipments to arrive on a date that's convenient for you, we cannot assume responsibility for missed deliveries nor can we guarantee delivery on a particular day.

If your order is returned to us, please contact us to arrange to have it shipped once more. All returned orders that require re-shipment will be subject to an additional shipping charge which may require you to provide payment information via phone or email.

Please be advised that once your order leaves our store, its fate is largely out of our hands. We are not responsible for any lost or stolen package if its FedEx tracking status is delivered. While we will report the wine MISSING with FedEx, a satisfactory resolution is unlikely.

As we do not currently offer any cold shipping methods, we do not recommend shipping during hot months - generally June through September. During these months, we offer complimentary storage.

Storage

We are happy to store wine orders in our temperature controlled facility at no charge for up to six months. Please contact us when you're ready to schedule your shipment.

After six months, orders will incur a storage fee of $1.50 per case per month which must be paid in full before wine can be released for shipment, pick-up, or delivery. If you intend to store your wine for longer than six months, please contact us by phone at 919-787-4290 or email chrish@westgatewinestore.com to make arrangements.

Please note that if your wine has been stored for longer than one year and you have not made storage arrangements with us, we will consider the wine returned and issue a store credit for the order amount less a 10% restocking fee.

Cancelations

If you have placed an order but not yet received it, you may contact us to request cancelation at which time we will assess a 10% restocking fee.

Returns

If you've received your order but would like to return any or all of it, we will gladly refund or issue store credit for the items up to 90 days after the date of purchase and after the product is returned to us. This policy includes corked or otherwise flawed bottles.

Without exception, we are unable to guarantee wines of vintages 10 years and older.

If you'd like to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please note that we are unable to accept returns or refunds for wines shipped during summer months against our recommendation. We also will not accept returns for special orders.

Returned items are subject to a 10% restocking fee.